Credit Card department = waste of time!!

I app**** for a credit card online on Thurs 24 August - almost 2 weeks ago. Sent my documents on the same day and received an automated email back saying that my documents were received. Since then I have not heard a peep from Absa, every single time it has to be me taking my time and money to call. On Mon and Tues, I phonws and got told that my card has been provisionally approved for R10k and the card will be delivered in 3 to 5 working days, but the card won't be activated yet because they are still busy doing income verification. That didn't make much sense to me but whatever. Never heard from ABSA again about this so called delivery. Called them on Friday morning, call center agent asks me if I submitted my documents.. eventually she says yes she can see the docs are there but for some reason the docs haven't been attended to. She says she will escalate to the relevant department and I will get feedback by close of business Friday. Surprise surprise, I heard nothing from nobody. It is now Monday.

At this point, I do not care if this application is declined. Just stop WASTING my time and give me an answer so I can take my business elsewhere.