Credit card department is pathetic

I have an existing credit card from Absa. When withdrawing money from the card my card got stuck in the atm. I phoned absa to cancel the card. When I cancelled the card they told me that i will recieve a mail that instructs me further on what to do. Ever since this happened I have been trying on various different ways to get a new card but it seems no one within Absa knows how to assist me with getting a new card. My account is stil open however my credit limit is completely gone now. I send a mail to [Email Removed] to ask for assistance it has been 9 days and I have recieved no response. It seems like absa has so many complaints that they can hardly handle one more. I have never experienced poor service like this before. Well done ABSA.