CK
Christine K

1 reviews | Active since Mar 2017

10 Mar 2017, 13:56

Credit Card Delivery And NO CALL CENTRE!!!!

<p>Hi, </p> <p>My Credit card has expired in March. I only receive a call from ABSA Courier on the 2 March that they will deliver the card in 2 to 3 days (therefore expecting it the 3 or 6 March. Gave my business address for delivery. Its Friday the 10 March and I have still no Credit card or feedback on when it will be deliver.</p> <p>I phone the Call Centre 3 Times and been on hold for 10min each Call. I did not get hold of any agent. I REALLY HOPE I DID NOT GET CHARGE FOR NO CUSTOMER SERVICE!!!</p> <p>The only method of any feedback was to call my branch close to my home. The person from the brunch playing middle man between myself, card division and the Courier Company. To deliver the card will be another 6 days of waiting time. This is unacceptable. Rather ask you client what they prefer ABSA before shipping it off to someone else. I rather go fetch my card at a brunch due to the nature of my business.</p>

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Replies (1)
Absa
Absa's reply10 Mar 2017, 15:24
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd