Credit card delivery

I opened a credit card account at Clearwater branch on the 12/10/2022 , the account was approved and i was told card will be delivered in 4-5 working days.... on the 20th i called to trace the card i was told card is still with courier however instruction for delivery is being sent and i should receive the card this week (24-28 October) but clearly that was not done because ,today is the 27th and i have still not received my card.....i called , the 1st agent tells me the card is still with the courier but they are calling the courier, i was on hold for over 8 minutes the next thing she drops the call(i don't remember her name but she did XDS authentication so it should be easy to find her) , i call again i get through to the WORST AGENT EVER (Ntombi) she tells me my account is not activated which is lie because i have already received a statement and i have spoken to two people before her , then she tell me i must call AGAIN tomorrow because the depart that deals with this has knocked off ...that lady frustrated me even worse . So now me , as a client i must call a bank everyday and beg for a service? is that what you stand for .....its been 11 working days since this account was opened ,fees have already been charged ,what is holding up the card delivery ??????