Credit Card Delivery

I went to the Meyerton Branch to apply for a new card, as my credit card had expired. the date was on the 08/01/2016, I was told that the card would be delivered in five days time. To date I have not received my card or even a phone call to say where my card is. I am so disappointed and frustrated with the ABSA service. I have tried to call the credit card line, but you hold on the line for more than an hour.