Credit card complanit

Im Mrs PN August again who laid a complaint against Absa, firstly through Ombudsman last year and then Hello Peter. I hereby raised my dissatisfactory with your recent response because my point here was the replacement of my card which they said was done in 2014. According to my knowledge my credit card was closed the whole year. On Ombudsman's report in subjeading "ASSESSMENT" paragraph 3 which states that the replacement of the credit card happened in february 2014. I disagree with this statement because i never did that. I only requested the replacement credit card in march 2015. So I disown the 2014 replacement credit card. I have requested my branch so many times to furnish/provide me with the PPC so that i can see on myself you really did this but in vain. The folloeing gare some of the dates I visited my branch ( Sterlspruit) but up until now I didnt receive any response from them. Here are those dates 1. 31/12/2014 Ref no ********** 2. 13/06/2017 Ref no ********** 3. 13/03/2018 Ref no **********

So I am requesting Absa to tell me if they are unable to give me the PPC, so that I can see which steps to take. Because I thing thus the only solution for now