Credit card closure issues and bad service

<p>Hi,</p> <p> </p> <p>I recently moved to FNB and have been trying to close my credit card account for the last three months.</p> <p>This is what happens every time.</p> <p> </p> <p>1) Go to the branch to pay in the outstanding fee (credit card admin fee around R100)</p> <p>2) When I go to a consultant at the branch I am instructed to phone the credit department (they can't do it)</p> <p>3)After holding for almost an hour someone answers to confirm that my account will be closed.</p> <p> </p> <p>4) At the end of the month I recieve a credit card statement with the admin fees for the last month.</p> <p>5) I go in to the branch to discover that the account has not been closed and I have to pay.</p> <p>6) I pay the amount and phone the credit department.</p> <p>7) I recieve a bill again.</p> <p> </p> <p> </p> <p>This can't go on like this as their primitive systems are consting me time and money.</p> <p> </p> <p>After the last conformation I destroyed the card. And now they don't want to assist me without knowing this number.</p> <p> </p> <p>I am informed that their calls are recorded but yet they fail to review previous communications.</p> <p> </p> <p>Terrible experience. </p> <p> </p> <p>No wonder Barkleys is pulling out. </p>