Credit Card closure and Refund.

I have been trying to close my ABSA Credit card but have been given the runaround. On the 24th August 2021, my payment, which I transferred via EFT to my ABSA credit card, was cleared for R2 538.19. That was the outstanding balance needed to square up the account. I called ABSA on 25th Aug 2021 to ask that the card be closed. I was told by an agent named Monique in the credit card division, that I had to pay a settlement amount of R23.71 before I could request the card be closed. I paid that amount on 25 Aug 2021 and it cleared within 24hrs. I then called ABSA on 26 August 2021 to close the card and was told the settlement amount was actually R28.71 and that I had to pay another R5.00 before the card could be closed. Zodwa assisted me on that call. She said she has forwarded my request to a team lead regarding the closure of this ABSA credit card. But ABSA proceeded to debit my personal bank account today, 26th August 2021 for the proposed debit amount of R2 274.19, after I had already squared up the account.

Now the available credit card balance is well over the amount that was approved, as ABSA debited my account after i had already paid what was due. I can see this on my ABSA app.

Why is it taking so long for them to transfer the funds that's due to me, back to my personal account, when I can see the money in the balance amount!!! I would like a swift resolution to the incompetence shown from ABSA bank. If this is not resolved ASAP, I will be taking this further, as they have taken quite a big amount from my monthly salary.