PK
Pumie K
1 reviews | Active since Jun 2021
02 Oct 2021, 14:45
Credit card closure
Good day
Im really disappointed with ABSA card services, i called in Saturday just to close my Virgin Money card after settling it, i was told that my payment was not reflecting as i paid on Wednesday 2021/09/23 i was informed that someone will be in contact with me on Monday but no one contacted me, than i decided to call on Monday i was assisted by a rude lady who said the same thing that someone will be contacting me within 24 hours and its past Three days and no one has contacted me. Is this customer service really, this is pathetic, and who is going pay the interest that is accumulating?
Can someone attend to this query
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Absa's replyOfficial
04 Oct 2021, 11:00Dear Pumie Khuzwayo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care
Absa's reply04 Oct 2021, 11:00
Official
Dear Pumie Khuzwayo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care