MC
Moeti C

1 reviews | Active since May 2016

17 Jul 2017, 21:03

Credit Card Call Centre

<p>I have been calling ABSA regarding an incident that happened where i accidentally paid using someone credit card number instead of mine.</p> <p>My sister in law last month cause shes un-employed asked me to pay her credit card,as she has an arrangement to pay either R50 or R100 which I paid to assist. It happened that this month while I was paying for my credit card I accidentally paid hers instead of mine.</p> <p>I made a payment for an amount of R1300 , only to find out I'm paying to my sisterin laws credit card.</p> <p>I've also send numerous emails to missingpayments@absa to assist me and allocate payment to my account as my credit card balance to be paid is R1300.</p> <p>I have been sent to every department to different people with no help, i need just someone to transfer my money from A to B but i'm treated like i committed a crime.</p> <p>My credit card account is now accumulating interest because of people who are incosiderate and not willing to assist me.</p> <p>I'm being told they cant help me as my sister in law is owing, how is that my problem? I'm paying my debts is that not enough?</p> <p>This is really unacceptable as its my money and I paid incorrectly to someone account which I have a right to say where it must be allocated, if it was paid by her it was better but I paid for it.</p>

0
Replies (1)
Absa
Absa's reply18 Jul 2017, 07:55
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with both account numbers dates, this information can be sent via private message.

Regards

Claudette