Credit card but no credit

I app**** for a credit card in Sept. Virgin Money had a problem with their system which was fine but after a few days it was all done. I received an agreement letter with a credit limit. I was asked to send my payslip, proof of address etc which was emailed. 2 weeks later I was asked for proof of address which was emailed with all the doucments. I called and emailed it to Elizabeth who escalated the matter. Another sms to ask for the same documents which was sent again and then another sms asking for it for the 5th time. Back to the call centre and it was again escalated. 2 days later the credit card arrived. Thought that was the end of it. Tried to use the credit card and it was declined twice (so embarrassed). Back to the call centre, apparently a card was issued with no credit (so I cant use it as the credit advance is ZERO). It will be escalated and this morning I got another SMS to say the application has expired.

Virgin - Pls let me know if you want my business as there are numerous banks out there that I can use.