1 reviews | Active since Oct 2013
Credit card budget/straight blunder
<p>Made a payment using my ABSA credit card's budget facility on the 15 June 2017, the amount then got deducted from my straight facility and reflected on my budget facility. I hadn't queried it until today, 19 June 2017, thinking it would be corrected over the long weekend. When I queried it, the credit card call centre agent, after explaining it more than twice, still did not understand what I was saying. I then got handed to the team leader, Anton or Antonnie, who still did not understand...I had been on the call for an approimate time of 30 to 40 mins with no resolve and a promise to be called back. At the time of this post, still no call back - a reflection of ABSA's commitment to the customer/client. </p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you
Thank you
An ABSA representative had contacted me more than 24 hours ago requesting some information from me with regards to my original complaint, which I sent immediately, yet still no response. I am left wondering if my issue is so complicated that it takes this long to get a response or explanation...or if they are inundated with similar issues due to their service or pure lack thereof. Ai ABSA...
An ABSA representative had contacted me more than 24 hours ago requesting some information from me with regards to my original complaint, which I sent immediately, yet still no response. I am left wondering if my issue is so complicated that it takes this long to get a response or explanation...or if they are inundated with similar issues due to their service or pure lack thereof. Ai ABSA...