1 reviews | Active since May 2016
CREDIT CARD BLOCKED WITHOUT ANY ACCEPTABLE REASON DUE TO NON-UPDATE OF RECORDS !!!
I am EXTREMELY irate and upset with ABSA CREDIT CARD division's process.
During August 2020 we have made enquiries regarding debt review with 2 different debt review companies. After hearing what it all entailed, we decided NOT to go that way. I immediately requested BOTH the companies to WITHDRAW whatever applications they have made on our (my husband and I) behalf.
On 12 AUGUST 2020, CREDIT SMART sent the FORM 17.W All (WIDRAWAL) form to ALL the relevant institutions of which I have CONCRETE PROOF.
This was NEVER acknowledged by ABSA.
On SATURDAY, 14 NOVEMBER 2020, I received 2 SMS'S stating that "THE INDOOR PURCHASE HAS FAILED. Credit card ending with ****** is BLOCKED.
I am STUNNED and SHOCKED to receive such notices as I have NOT collected a new card since my previous card expired as I NO LONGER NEED THE ABSA CREDIT CARD.
When I called your ***** LINE, I was told that the card is BLOCKED as I am under DEBT REVIEW ?????????????????????????????? what a load of ZHIT !!!! this was NEVER approved as we WITHDREW from it IMMEDIATELY !!!
This morning when I phoned your COLLECTION department, it was CONFIRMED that the NECESSARY FORM 17.W All was INDEED received and ABSA DID NOT BOTHER TO UPDATE THEIR RECORDS !!!!!!!!!!!!
After being held on the line for OVER 27 minutes, the call was just CUT WITHOUT being attended to.
ABSA - FIX THIS MATTER IMMEDIATELY AND REVERT BACK TO ME WITHOUT ANY FURTHER DELAY !!!!
I have ALSO sent you PROVE of the R1,000.00 payment I made on this credit card on 01 NOVEMBER 2020 which has DISAPPEARED and is NOT reflected anywhere on my statement !!!
I am looking at trading my vehicle, but was DECLINED because of your INCOMPITENCE to update your records. I am being DECLINED as YOUR records show me as UNDER DEBT REVIEW and CREDIT CARD NOT PAID !!!!
YOU HAVE A VERY LONG TIME SINCE 14 AUGUST 2020 TO 20 NOVEMBER 2020 TO UPDATE YOUR RECORDS AND TO CLEAR MY NAME.
YOU ARE DESTROYING PEOPLE'S NAMES AND CREDIT RECORDS AND CANNOT GET AWAY WITH IT !!!
I DEMAND YOU GET THIS FIXED AND GET BACK TO ME BEFORE 13:00 TODAY.
IF YOU DON'T, I WILL SUE YOU FOR DEFAMATION OF CHARACTER, LOSS OF INCOME AND FOR *****ING PAYMENTS FROM CLIENTS !!!
I have ALSO sent you PROVE of the R1,000.00 payment I made on this credit card on 01 NOVEMBER 2020 which has DISAPPEARED and is NOT reflected anywhere on my statement !!!
I am looking at trading my vehicle, but was DECLINED because of your INCOMPITENCE to update your records. I am being DECLINED as YOUR records show me as UNDER DEBT REVIEW and CREDIT CARD NOT PAID !!!!
YOU HAVE A VERY LONG TIME SINCE 14 AUGUST 2020 TO 20 NOVEMBER 2020 TO UPDATE YOUR RECORDS AND TO CLEAR MY NAME.
YOU ARE DESTROYING PEOPLE'S NAMES AND CREDIT RECORDS AND CANNOT GET AWAY WITH IT !!!
I DEMAND YOU GET THIS FIXED AND GET BACK TO ME BEFORE 13:00 TODAY.
IF YOU DON'T, I WILL SUE YOU FOR DEFAMATION OF CHARACTER, LOSS OF INCOME AND FOR *****ING PAYMENTS FROM CLIENTS !!!
Yes, I DID receive that response, thanks.
BUT - what about the R1,000.00 NOT credited to my account ????
Please investigate and do the necessary adjustment, then COFIRM when it has been done.
Thank you.
Yes, I DID receive that response, thanks.
BUT - what about the R1,000.00 NOT credited to my account ????
Please investigate and do the necessary adjustment, then COFIRM when it has been done.
Thank you.
Thank you for bringing this matter to the attention of Absa bank .Please note i have escalated the matter for further review and will advise once feedback received
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please note i have escalated the matter for further review and will advise once feedback received
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care