CREDIT CARD BILLING

I was contacted by ABSA call center about getting a credit card, in which all details were finalized on the phone and I was advised that I should collect my credit card at the Middelburg mall branch, in Mpumalanga. when I went there with the documents as advised, I was told that I could not get the card since they needed my marriage certificate and some documents that I didn't have, which were never mentioned on the phone when the card was being sold to me. I then advised them that since I do not have those documents they better cancel the card and they agreed. this was in 2013. in 2014, I was surprised when I got an email showing me a statement from the card , stating that I had to pay about R 900 for admin fees on the card. I went to the branch I explained to them that I have never collected the card so I would not pay. Ms Mary Sambo tried to assist me and then I was told the card wud be cancelled. again later in 2014, I got a statement again, and went back wherein the same Ms Sambo assisted me with cancellation and it was confirmed. its 2015 im still getting the same statement. Im so fed up with this bank for charging me for a card I do not have or ever used.