Credit card at Absa is not a great option

Thumbs up to Absa branch at Somerset mall. But thumbs down to Absa credit card division. No customer care at all. They messed up so badly, apologized in an email and undertook to rectify the matter. It didn't happen. More emails were sent, but no reply, except for an automated reply. The matter is still unresolved. I received the credit card (excellent communication and service from courier company), but the surname on the credit card is still wrong. I should never have app**** for a credit card at Absa. But since Virgin money credit card is being discontinued, I thought Absa will be a good choice. What a disappointment.