Credit card approval STILL pending,worst service!!

Virgin Money,<br> <br> I app**** for a Virgin Money credit card in December 2015, only for Virgin/ABSA to REPEATEDLY send me emails saying \Application Incomplete\". <br> <br> The email goes as follows: Dear Mr / Mnr RODRIGUES, please note that we have not received the required documents to finalise your credit card application. If we do not receive these documents within the next 2 working days, your application will be withdrawn and a new application will need to be submitted to Absa.<br> <br> Certified Proof Of Address. (PROOF OF ADDRESS NOT CERTIFIED BY COMMISSIONER OF OATHS)<br> Certified Proof Of Identification. (PROOF OF IDENTIFICATION UNACCEPTABLE).<br> <br> I HAVE SENT THE ABOVE TWO DOCUMENTS YESTERDAY, 9 FEB 2016, AND NOT AN HOUR LATER, I GET THE SAME EMAIL, AS WELL AS ONE THE NEXT DAY (TODAY 11 FEB 2016).<br> <br> Please let me know if you still want my business, I am EXASPERATED. I am a current Std Bank credit card holder and want to move my business to Virgin Money as they purportedly offer lower rates and better service - this seems like a fallacy. <br> <br> Frustrated,<br> Alex Rodrigues<br> ***"