Credit card applications lethargic and slow!

I app**** for an Absa credit card on 23 November 2015. The status came back as approved and I needed to send specific supporting docs, which I did. After following up numerous times afterwards and after 2 weeks of no feedback and me having to spend money on calls, just to be eventually told that they have gone over to a new system and this is the reason there was a delay (no one phoned me after promises to do so), I decided to cancel the application. On 4 January 2016, gave it another go, this time out of curiosity to see if anything has changed. Today, 2 weeks down the line again, I have done exactly the same as above, same scenarios but this time they now are looking for more documents, after they could firstly not find the supporting docs I send through 2 x on this occasion. Once again an approved status, just specific docs needed. There is definitely a real lack of customer service, customer appreciation and the will to grow their brand. I was willing to actually take hold of a credit card with a place like Absa, without really in need for one. They give me the impression of a bank going backwards at a rate of knots and their systems are flawed. I will NOT do business with them