1 reviews | Active since Mar 2017

16 Feb 2021, 17:09

Credit card application nonsense.

Absa are doing away with the VirginMoney Credit card and supposedly provide one with an option to get an Absa credit card. A search shows that they provide a "Flexi Core" credit card at a cheaper monthly fee than any of the other banks.

Now I have been a customer of Absa for more years than I care to remember, so I try to apply for the card online. First page says "it will be much quicker" if you are logged in to internet banking. So I log in. The application takes you out of your banking session to the standard application, where you have to enter all the personal details the bank already knows. So frustration number one (and a lie).

Having gone through the wretched forms you finally arrive at a page to "choose your card". The only option provided is the most expensive "premium banking" card. Final frustration. Terminated application. Waste of time!

0
Replies (3)
Absa
Absa's reply17 Feb 2021, 09:49
Official
Dear Stephan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care 
's update18 Feb 2021, 18:55
Reviewer Update
What makes this whole thing even worse is that today I learn about the "extra" R30 per month one has to pay on the card! The amount quoted on the website is a lie! So much for transparency and integrity!
Absa
Absa's reply19 Feb 2021, 09:15
Official
Dear Mr Stephansen
 
We acknowledge receipt of your posting
 
Your further  concern will be reviewed.
 
Your complaint reference number is C-***.

Regards
 
Daphne Le Grange