TT
Tania T

1 reviews | Active since Mar 2014

06 Nov 2015, 11:53

CREDIT CARD APPLICATION - NO RESPONSE

I app**** electronically for an Absa credit card on 15/10 - I had to follow up on numerous occasions and were advised everytime by the call centre that all documents had been received (FICA etc) and that it had been approved. However nothing was ever received despite me calling every 3 days to follow up.<br> <br> On Friday 30 October I called again and was told again approved and 3 -9 days for the card to be printed and dispatched to my nearest branch. on day 3 I called as I had still again hear nothing from Absa. I was then told that my application has expired due to no response!! From whom?!?<br> <br> On Wednesday 4 November I logged a telephonic complaint and when I followed up on the 5th was told I have to wait 72 hours. unacceptable - the complaints line is the resolutions point and when I called this morning I was told they will try something and \let's hope this works"! <br> <br> I don't know what else to do to find out if I am getting a credit card or not????<br> <br> Really bad service<br> """

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Replies (1)
Absa
Absa's reply06 Nov 2015, 13:11
Official
Hello taniat thompson,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,