1 reviews | Active since Jun 2016
Credit Card Application escalates to hell status
The only reason I'm writing this review is to warn potential customers. I have been trying to do a credit card application with Absa Bank since the 9th of May. First they had to cancel my online application because of technical issues. So my official date of the application on their books are the 16th of May - although they are aware of my previous application. Also note that it took them a week to cancel the online application. I went in to the actual bank to do it, sat there for 2 hours, and they STILL couldn't sort it out, which is why I waited another week.
Now from the 16th I thought, ok great, we can make some headway... looking back, having these high expectations of "South Africa's ""voted"" (who were these supposed voters?) best bank", was my own fault. I have proceeded to call them almost everyday - and EVERY SINGLE PERSON I have spoken to, tells me they will put my application on escalation status, AND that they apologise that it has taken so long. This application has been "escalated" so many times I'm pretty sure it's gone beyond the heavens, which is probably why I still don't have the credit card. It's beyond everyone's pay grade or job description.
It's too late for me, I'm in too deep. I've spent a couple of hours on the phone, I've lost my sh*t, I'm emotionally invested now. But heed my warning, it's not worth it.
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
