Credit Card Application Delay

I app**** for an ABSA credit card on 28 April 2026 and was assisted by a consultant on a call who requested all the necessary supporting documents, which I submitted.

Since then, I have had to repeatedly follow up on the status of my application. Every time I call, I am told that the application will be finalized “by the end of the day” or “the next day,” yet to date I have still received no proper feedback or resolution.

Today, 25 May 2026, I called again and was informed that they need to issue an instruction to send the card for printing. What is confusing is that the account itself is still not even reflecting on my banking profile, yet we are apparently already at the card printing stage.

The lack of clear communication, inconsistent feedback, and ongoing delays are extremely frustrating. This continuous poor service from ABSA Bank is disappointing and unacceptable.