Credit card application

Good day

I hope all is well. I did an online application for a credit card on the 29/10 and I was provisionally approved pending on the verification of my documents. I sent my documents through on the same day and received an email confirming that ABSA did receive my documentation, yet I still did not receive feedback after 2 business days, as stated on your website after completing the application. I phoned the credit card department yesterday (2/10) and the consultant to whom I spoke said that my application might be finalized by today(03/11). I can not complain about the service that I had received from the consultant as the consultant was friendly and helpful. However I am going to complain about the lack of communication regarding the status of my application. As stated above, I am overall very happy with the service that I received from ABSA and the online application that went swiftly but 2 business days has passed with no communication from your side. I do not know if I perhaps have pending documents or if the documentation was not sufficient or if I had been declined? I would just like some clarification as to why my application is taking so long and evidently the status of my application. I hope to build a long and lasting relationship with ABSA as a client.

My reference number is : ***

My contact number is : ***

I am looking forward to hearing from you.

Kind Regards Stephan