Credit card application closure issue

Hi would like to encourage people not to apply for a credit card application with Absa. I app**** for credit on the 16/05/2026, however I called in on the 18/05/2026 to cancel the credit card application they could not assist me immediately. Gave me the run around apparently their cancellation department is never available, the consultants dropped the call on me at times, the application still went through, and I ended being liable for a R200 rand charge as an initiation fee firstly a consultant said the application is not complete as they are waiting for documents if that was the case why did the application still go through, that's how these banks are doing the average man dirty out here will be taking this up with the banking ombudsman as well because I'm sure there is a cooling off period I want my R200 refunded as well.