PM
Phumelele M
1 reviews | Active since Apr 2018
22 Jan 2020, 16:14
Credit Card Application
I app**** online for credit card last week, I was pre approved sent the documents they requested , on the 17th I missed their call for validation cause I was at work and left my phone in the office, today I called and I was told if you miss the call they move to another application and the consultant didn’t even bother to tell me what to do, he just said they tried calling you (once not even twice) but I still love Absa Bank though, mybe they must teach their consultants to be more specific when giving feedback
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
23 Jan 2020, 16:58Good day Mbali
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply23 Jan 2020, 16:58
Official
Good day Mbali
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's replyOfficial
24 Jan 2020, 14:51Dear Mbali
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply24 Jan 2020, 14:51
Official
Dear Mbali
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
PM
Phumelele M's updateReviewer Update
27 Jan 2020, 07:34Still no reply (disappointed)
PM
Phumelele M's update27 Jan 2020, 07:34
Reviewer Update
Still no reply (disappointed)
Absa's replyOfficial
27 Jan 2020, 11:56Good day Mbali
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. I have escalated the matter to Credit Card department and they will advise shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. I have escalated the matter to Credit Card department and they will advise shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply27 Jan 2020, 11:56
Official
Good day Mbali
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. I have escalated the matter to Credit Card department and they will advise shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter. I have escalated the matter to Credit Card department and they will advise shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
PM
Phumelele M's updateReviewer Update
27 Jan 2020, 13:14Thank you I have received a phone call from Bobo Mathe, verified my details now patiently waiting for outcome.
PM
Phumelele M's update27 Jan 2020, 13:14
Reviewer Update
Thank you I have received a phone call from Bobo Mathe, verified my details now patiently waiting for outcome.
Absa's replyOfficial
27 Jan 2020, 17:49Good Day Mbali
Thank you for your above confirmation.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for your above confirmation.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply27 Jan 2020, 17:49
Official
Good Day Mbali
Thank you for your above confirmation.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for your above confirmation.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management