Credit Card Application

I app**** for a credit card with Absa on the 14th September and its now more than two weeks later and they are still telling me they cannot find my documents on system which was sent more than twice and confirmation emails has been received.The consultant I app**** with telephonically advised me it will take 3-5 working days to finalise. <br> I went to the banch to find out the problem and want to cancel previous application and apply at the banch but was told no and now its more than two weeks and they still tell me they cant find my documents which was sent more than twice! Consultants all tell you they don't know what is happening even the managers <br> <br> Its not a bank its a zoo!!!