Credit card application

I app**** for a credit card in feb absa had pre approved me i sent in all my documents just to find out i get declined,my credit status is excellent i dont have any arrears in any of my accounts yet still i get declined, i re app**** again 4 days ago they said i have been pre approved sent in all my documents and till date no feeed back from absa the consultant said i would get a mail after 48 hours still no email im disgusted with this service.i bank with FNB AND CAN GUARANTEE I NEVER EVER EXPERIENCED SERVICE LIKE THIS THEY ARE ALWAYS SO RELIABLE .and i thought of switching to absa but i dont think i would ,i am old and dont deserve this terrible service i meet all the requirements and still get declined i just hope i receive feedback from you guys soon and you'll dont decline my application again