LV
Lucas V

1 reviews | Active since Sept 2020

27 Jul 2021, 17:33

Credit card Application

I did a application for a private banking credit card on Sunday 25 July and was provionally approved but they needed to verify my documents. I emailed the documents as requested and got a call from thew verifications department on Monday 26 July to verify that I did the application. On Tuesday 27 July I phoned the call centre to see the status of my application to only then hear I must visit my nearest branch for authentication wich I did do. when I got home from the branch I phoned again to check that everything is in order Where the consultant told me that everything is approved and the card is sent for printing and that I will get a call later the day to arrange delivery. When I saw that no one called at 16:30 I called again for them to tell me that now my Income could not be varified! The consultant then made a note for them to check as my income goes into 2 different accounts. Really Absa how can a Caerd be approved and be sent to print and then Income could not be varified please fix this issue asap as Im not happy with that kind of service.

0
Replies (2)
LV
Lucas V's update28 Jul 2021, 12:57
Reviewer Update
Despite 5 calls to the person handeling the case still nothing is sorted out
LV
Lucas V's update28 Jul 2021, 16:55
Reviewer Update
Stil no solution given to the problem and now the consutant tells me the verificarion department is not releasing my application to ve finalized this is pathetic service absa?????