BW
Byron W

1 reviews | Active since Dec 2019

18 Dec 2019, 10:26

Credit Card Application

I app**** for a credit card on the 11th of December. To date I have not received a call even though the application was approved immediately.

I think this is absolute pathetic service, as when I called on the 12th I was told to wait 7 days, and when I called this morning to follow up again, I was told that yous tried to contact me on the 11th, which is absolute nonsense!!!!!

I want this resolved today or else Absa can forget about having me as a client in the future.

0
Replies (1)
Absa
Absa's reply18 Dec 2019, 17:15
Official
Dear  Byron

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically .We will investigate the matter and furnish feedback shortly.

Regards

 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management