Credit Card application

My previous complaint: "ABSA is my own current bank. I apply online for a credit card and it doesn't give me options to choose from I get a call from a third party agent, on behalf of ABSA, asking for all my personal details again (not happy about that). Then she tells me she can only offer me the same single option that the website offered me and I have to go into the branch. I go into an Absa branch and they are not able to give me a credit card as they are 'locked out of the system due to an existing application on the system'. The branch calls the helpline who 'will put in a request to get it removed' which will take a few days. I go back to the branch a week later, and the system is still locked. Helpline tells the branch to phone this 3rd party and ask them(Market SA) to remove it from the system (seriously). We phone the given number a few times and no reply. I am advised to come back in a month and 'hopefully' it will be off the system and then they can help me. Seriously pathetic."

They since called to rectify (kudos), and said they would have to initiate a CC account on the higher profile card and then they would downgrade it to what I want ('controlled by the system'). Since then: -I received two physical cards ('controlled by the system') around end March -In-app activation did not work because the app only listed the 'first' account -I gave up telephone activation after a long wait -I went in to the branch and ABSA bank itself was unable to activate either of the two cards they had given me ('controlled by the system'). -The bank agent then called the same help line, and after a 25 minute wait, put us on hold to "check something", then redirected the call to the ***** department (really?) -My follow up/ query/ complaint email to ****ha Mcneill on 1/4/21 was ignored -My subsequent follow up email to Melleney Lippert on 8/4/21, and then their action line on 9/4/21, was rep**** with ' ..referred back to the processing department...' [12/4/21] -On 15/4/21 I got an email that this had been referred to the ***** department (!?) because apparently they are the appropriate department to resolve a problem with activating a card -I queried this and it was confirmed back that this was indeed correct

After a month I have heard nothing back.

So currently I have two cards, none of which can be activated by myself or the bank themselves; an account I cant use, and yet they are already taking off monthly charges.

Kindly -Resolve this with some sort of priority so I can have one single functional account/ card as was requested. -Rescind any charges up to the point that I can actively use a credit card account. -Ensure there are no extra accounts and associated risks, linked to my name