CREDIT CARD APPLICATION

I APP**** FOR A CREDIT CARD WITH ABSA ON 22/01/2018 AND IT WAS PROVISIONALLY APPROVED - AFTER THAT I SEND THE DOCUMENTS THE SAME DAY AND AFTER THAT I NEVER HEARD ANYTHING FROM ABSA UNTIL I HAD TO CALL THEM AND ON SUNDAY 28/01/2018I RECEIVED A CALL WHEREBY THEY WANTED TO CONFIRM A FEW DETAILS AND THE GUY THAT CALLED JUST SAID TO ME THAT WILL BE ALL AFTER I HAD ANSWERED THE QUESTIONS. I BIGGEST WORRY IS WHY ABSA IS NOT COMMUNICATING THE PROCESS WITH ME? I DO NOT HAVE THE PROBLEM IF THEY DO NOT WANT TO GIVE ME THE CREDIT CARD BUT THEY SHOULD THEN AT LEAST LET ME KNOW WHAT IS HAPPENING OTHER THAN LEAVING ME WITHOUT KNOWING IF THE APPLICATION HAS BEEN CANCELLED OR WHAT. WHAT IS BUSINESS WITHOUT COMMUNICATION. AND ALWAYS THEY JUST SAY THEY HAVE ESCALATED THE MATTER.