Credit Card Application

I am an existing ABSA customer, and I app**** for a credit card online on 14 December 2015. I completed my consent form on 15 December and via an automated e-mail response I was advised my Credit Card would be ready for collection in 5 - 7 working days. The e-mail also stated that I would be contacted if ABSA required more information from me. I have not heard from ABSA ever since.<br> <br> I called on 21 December, only to be told that that the application was being FICA verified, and was asked if I had submitted my ID, Proof of Residence and Payslip which had not been formally requested from me. I sent the documents on 21 December.<br> <br> I called on the 23rd to follow up and again I was asked if I had submitted those documents. I asked the consultant to check my application. They confirmed that they could see my documents and still asked me to resend them, which I did.<br> <br> I called again on 04 January 2016 and was asked if I had submitted those documents. The consultant also informed me that there was a comment saying one of the documents was missing and she checked the documents and confirmed that the document was present.<br> <br> 2 weeks and application still not processed. <br> <br> Pathetic Customer Service