Credit Card Application

I have done an online application for a credit card early October, Received automated email and that was it. Several calls (5) to the card help line for status update response In process or missing documents, resubmitted my documents 3 times. Eventually my application expired. Called Card help line again, Nice fellow helps me reapply, again all relevant documents forwarded. No response from ABSA, I make calls again for status update. They reply as before my application is approved but they dont have access to tell me more. To date STILL no response, Even after emailing, all i have received is the automated response. PLEASE GET BACK TO ME!!! From my initial application to now, 45 days for something that should only take 7 days according to your website...