Credit Card Aplication

I am already an Absa client. I app**** for a credit card online. Received an email saying I should send through my documents, which I did. After not receiving feedback for a couple of days I called to find out the progress of my application. I was told that my ID copy was not certified. No communication was made to me saying the ID copy needs to be certified. Went to the branch to try and cancel the online application and do a branch one instead. Consultant at the branch could not get through to the call centre to cancel the online application on my behalf.<br> <br> So I called again and I got through but was told it can't be cancelled. I then sent through a certified ID which I still don't understand because my details are already on the system. Now I cant get through to the call centre to find out if my documents have been received and my application is being processed.<br> <br> Online applications should be convenient and simple, but this has been a nightmare!