Credit Card and Fica

<p>Recently I wrote about service at Absa and they returned fast and helped me almost immeditaly. Thank you for that.</p> <p> </p> <p>Since then two more issues came up. Firstly - I just got a new debit card, for that I needed to hand in Proof of Residence, proof of income etc. Now they warned me of soft locking my account (fica) and I have to subit the exact same documents I did a week ago?</p> <p> </p> <p>Second issue. I made a booking on bookings.com - transaction didn't go through - bookings.com sent me an email stating that the card was invalid but the amount did go off on my credit card. Can this be reversed? I have sent the details to ********** <p> </p> <p>Thank you very much for helping.</p>