1 reviews | Active since Jan 2017

19 Oct 2020, 11:35

Credit Card Activation Error

I app**** for Credit Card and the application process I have to say was brilliant 5 days and the card was delivered. But to activate it is impossible over the phone firstly. Then the call centers there are like 3 numbers you have to phone to try and activate. Then they tell you please go into the branch. So I went to a branch just to find out that after an hour of waiting there are issues with activating the cards for the past few weeks. This is bad. To tell a client there are system errors for the past few weeks I have to wait. How long? What does the client do now?

ABSA already listed my on the Credit Bureaus as a new account but I cannot use the Credit.

I am getting feeling that this is going to take very long to activate. I also see that I am not the only complaining about this, this has been going on for years as form the previous posts

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Replies (1)
Absa
Absa's reply19 Oct 2020, 14:19
Official
Dear  François Marais 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards, Daphne Le Grange Group Customer Care 

Best regards,