Credit Card Activation Error
I app**** for Credit Card and the application process I have to say was brilliant 5 days and the card was delivered. But to activate it is impossible over the phone firstly. Then the call centers there are like 3 numbers you have to phone to try and activate. Then they tell you please go into the branch. So I went to a branch just to find out that after an hour of waiting there are issues with activating the cards for the past few weeks. This is bad. To tell a client there are system errors for the past few weeks I have to wait. How long? What does the client do now?
ABSA already listed my on the Credit Bureaus as a new account but I cannot use the Credit.
I am getting feeling that this is going to take very long to activate. I also see that I am not the only complaining about this, this has been going on for years as form the previous posts
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
