Credit card activation

In 2013 I closed my cheque account with ABSA as R5000 in my account got lost & till today this matter was not resolved. We are now in 2023,the credit card which I requested 4 weeks ago till today I can't utilise my R4000 in this account. The courier did not deliver it,I then requested the card to be delivered to a branch in Westgate mall. The service was atrocious, to say the least. I came to collect the card. I waited 2 hours just to collect it. After collecting it I could not do any purchases. I returned to the branch even though there was personnel inside the branch I was not allowed I came the following day. Still I can't use the card having spent another 2 hours at the branch where they couldn't assist me. It is now 4 weeks going to the 5th week I can't still access my funds for survival. THIS IS WORST I HAVE EXPERIENCED FOR THE SECOND TIME