Credit Card activation
<p>Received my credit card 4 weeks ago. Called 3 times to have it activated. Got charged for the acctivation or service charge not sure what for as my credit card is still not activated. every time i phone i get told it would be escalated. Do I have to wait another 4 weeks and get charged more money for a card i have not even used. What if i cancell the card, will they give me a refund, i don't think so. I have never had any thing like this hapen before. escalate, escalate.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Good day,
I have been told this same thing on 3 occasions. But here is my information
J Oosthuizen - you call me to obtain information - ********** 025
Good day,
I have been told this same thing on 3 occasions. But here is my information
J Oosthuizen - you call me to obtain information - ********** 025
Dear Customer
Kindly use the private reply for me to see your details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Kindly use the private reply for me to see your details.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
My details are as follow - Card Number - ***
My details are as follow - Card Number - ***
Dear Customer
Thank you. I have noticed that the matter complaint has been logged on the system *** and have been escalated to the team leader. We will ask them to get back to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you. I have noticed that the matter complaint has been logged on the system *** and have been escalated to the team leader. We will ask them to get back to you.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
This is what has been happening with all my calls and up to now i have not received any phone call or SMS with both my previous inquiries. I do not think that this is being handled in a very professional manner. My question still remain what is being escalted, my query or is it just ending up in the system and 6 weeks later I will still have no response.
i am of the opinion that nothing is going to happen and ABSA was very quick to take money from my account for a product that i have not used or can use.
The fact that every body is attending to the matter (so called team leaders) should have resulted in a outcome by now 4 weeks later. How many phone calls and complaints do I need to make before I actualy get a result.
This is what has been happening with all my calls and up to now i have not received any phone call or SMS with both my previous inquiries. I do not think that this is being handled in a very professional manner. My question still remain what is being escalted, my query or is it just ending up in the system and 6 weeks later I will still have no response.
i am of the opinion that nothing is going to happen and ABSA was very quick to take money from my account for a product that i have not used or can use.
The fact that every body is attending to the matter (so called team leaders) should have resulted in a outcome by now 4 weeks later. How many phone calls and complaints do I need to make before I actualy get a result.