Credit card account not closed

<p>In August i paid up my Virgin credit card. I paid the settlement amount that was given to me by the lady working at the ABSA branch in Hartbee****rt, and i paid the amount in cash at that ABSA branch. I was then told that if i want the account to be closed, i have to phone the Virgin card department immediately, otherwise it will not be done automatically. I called the number that was given to me and (after holding the line for about 20 mintues) finally managed to speak to a call centre agent. The agent asked if the amount I paid included a cash deposit amount. I said the lady gave me an amount and i paid it. She never mentioned that there is an extra fee if i paid the amount in cash. IN fact, she said paying cash was the only option because i wanted to pay by EFT. The call centre agent then said that it is ok and she will have someone call me in a few days to confirm the closing of the account. I am still waiting. THis is unacceptable. I am leaving the country in 3 weeks and I would like this to be sorted out asap. I am not paying the amount the account has now accumulated since i closed the account seeing that the mistake was on Virgin's side and not my fault.</p>