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Storm C

1 reviews | Active since May 2015

31 May 2015, 08:56

Credit Card Account Not Closed

I requested that my credit card account (along with all my other Absa accounts) be closed on 8 April 2015. I just received an account statement that I owe R1.08 on my credit card even though it's supposed to be closed. I worked for absa for 4 years - worst time of my life by any metric. During that time they kept freezing my accounts because of \FICA"- despite the fact that I kept providing them with the relevant FICA docs and had a home loan with them! (I have since moved the home loan to Standard Bank). I experienced a slew of unprofessional and *********** service from Absa over the years and this is literally the R1.08 straw that broke my back. """

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Replies (1)
Absa
Absa's reply01 Jun 2015, 12:05
Official
Hello Collins144,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd