Credit Card Account Frozen, Not FICA Compliant

After trying to pay some bills and the transactions failing, I tried to draw money with my Absa credit card. Surprise surprise, the error message I received was a FICA error. When contacting them about this issue, the feedback was vague and nobody could answer me. I logged onto my online banking and everything still appeared to be fine. I would rather close my credit card account and bank at another bank. This is just ridiculous.