CR
Candice R

1 reviews | Active since Aug 2017

01 Dec 2017, 08:43

Credit Card Account Discrepancy

Good day

Urgent matter.

I have made two deposits into my account which total to R4000.

I am unable to access these funds as there is a pending authorization from Sibaya Casino on my account which ABSA can't release.

The above mentioned amount is funds that should be available to me which is currently not.

I request please to have my account sorted out by accepting a release to Sibaya Casino whose merchant is Nedbank so I can have my funds available.

I and Keshnee Govender an employee of ABSA have made a number of enquiries telephonically with no resolution whatsoever.

I have just recently moved to ABSA bank and I'm not happy with this situation.

Please rectify and revert to me urgently.

Regards Sabashni Ramsamy

Contact: ********** 574

0
Replies (2)
Absa
Absa's reply01 Dec 2017, 15:18
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

CR
Candice R's update01 Dec 2017, 15:27
Reviewer Update
Hi Vanessa I've been trying to get this sorted out for the last two weeks.