Credit Card - Absa's reluctance and incompetence to close my account

<p>Hi,</p> <p>I have asked for my credit card to be cancelled and the request was done on the 25 January 2017 telephonically at Melville Branch yet this has not been done. In addition, I was advised to pay the outstanding balance which I did the same day.</p> <p>So I need this to be cancelled as a matter of urgency and I expect confirmation for my records by end of business. </p> <p>Thank you.</p> <p>regards,</p> <p>Tumi</p> <p> </p>