Credit Card Absa, ***********, dishonest, most likely ******* and zero customer services.

Recently Business Day reported that the Ombudsman for Banks are swamped with consumer complaints, I can understand why. This is not my first review when it comes to Absa and my next step is also the Ombudsman. I have been having difficulty for more than a year to get Absa Credit card division to assist me. Dispute over my credit life insurance on my card when I got retrenched in 2024. I am still waiting for the telephone calls that was made to apply and get, cancel and get a new card, they insist I did it online. The calls that are there for quality and security purposes. Noe I am waiting for the Credit card collections and credit card legal to explain what happened to two big payments that was made on my credit card by myself ( with proof) in January 2024 and February 2024, more than 365 days ago. Absa card did not assist, and I did not pay as I have made huge payments. Next step from them was handing me over to their collections attorneys, I get phoned, messaged, e-mail every day 6 days a week 11 to 15 time a day demanding my money. I spoke to LGR attorneys and they will investigate, yeah really, I went into the branch and was told to phone the card legal department. I was not even finish explaining and the lady transferred me to LGR attorneys. Not even interest in hearing my case. I have not received a statement on my credit card for more than 18 months. I want an answer as to where my payments were allocated to, those payments were much, much more than the original outstanding balance on my card. I need competent, knowledgeable people to assist me. I need answers as to why I am handed over when my payments covered more than my balance. The norm now will be if I am fortunate enough that they will come back to me withing 5 to 14 business day. I have been wanting answers for more that 365 days. Do your investigation Absa, send me a full statement from November 2023, advise what happened to my two huge payments to my credit card. Be the Bank that you are advertising to be, you absolutely don't fit that criteria. I have had enough of the harassment of LGR Attorneys, yet when I phone you cant even assist me. Shame on you. Answers or the Ombudsman. I am fed up.