Credit card

I am extremely frustrated with the level of service from ABSA’s credit card centre. I have spent days trying to get assistance, only to be transferred from one department to another with no resolution.

What is the point of promoting digital banking services if customers still have to call and then sit on hold for over 30 minutes listening to music, only to receive no meaningful help? It defeats the purpose entirely.

To make matters worse, the call centre agents do not seem properly informed. I have received inconsistent and inaccurate information from multiple consultants, which has only added to my frustration and confusion.

This experience has been exhausting and unacceptable. ABSA seriously needs to improve both their customer service efficiency and staff training. Customers should not have to struggle this much to get basic assistance.