MR
Marko R

1 reviews | Active since Feb 2017

09 Feb 2017, 16:46

credit card

<p>I was contacted by a Absa representitive trying to sell me a credit card. I accepted and begin the verbal application. I was told my card will be delivered on 03/02/2017 between 12:00-15:00 . Later that day they had still not delivered so I phoned absa and was told they do not know where the courier companies driver was , so I had to reschedule for monday 06/02/2017 . My card was finally delivered . When I phoned the number provided , iI was informed that I should send in my Fica documentation, and I did. By wednesday I phoned to find out what was happening. I was told they needed my income tax number and I provided it . By Thursday afternoon , after sevral conversations with the Absa consultants, I was informed I should phone in on 10/02/2017 at 09:00 am to find out if my account is active. I have been waitng 5 days for a simple activation. I was also told that they cannot notify me once the hold has been lifted as I had to phone them! please Absa, if this is how you treat customers i will definitely not be using your services.</p>

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Replies (1)
Absa
Absa's reply10 Feb 2017, 07:53
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID number to log a formal complaint for you, the account number provided gives me an error, please send the information via private message.

Regards

Claudette