Credit Card *****

I was ****med four months ago by a person purporting to be an Absa employee at their ***** department. He had all my details including information of a Virgin credit card that had been cancelled two years earlier. Absa intervened while the ****mer was on the phone with me and immediatley put a stop on my card and told me I was not to worry because they had everything in hand. The transactions in question were uncleared for a couple of days after the fact and despite their promises Absa did nothing. I was told a case officer would contact me within 15 working days. Despite numerous follow-ups by me in the past four months the case officer has never contacted me and yet they have been claiming credit card repayments from me and have subsequently handed me over because I refuse to pay. I receive an SMS from them every week to inform me they are still busy investigating. I have made numerous phone calls to try to resolve this issue and every time they promise the case officer will phone me before close of business on the day in question. I am still waiting. I have been a client for more than 20 years.