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Arno S

1 reviews | Active since Aug 2012

06 Nov 2020, 13:48

Credit card

Have app**** for an credit card at absa on the 17th of October, since then i phoned about 3 times a week to find out what the progress is but each time there is a different story, the application has been sitting at finalization for the past 2 weeks with no communication whatsoever except me phoning to find out, my patience is running a bit dry. Can someone sort this out? Please

0
Replies (9)
Absa
Absa's reply06 Nov 2020, 14:57
Official
Dear Arno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
AS
Arno S's update11 Nov 2020, 10:34
Reviewer Update
Thank you, great to see progress made and hope they wave me initiation fees?
Absa
Absa's reply11 Nov 2020, 11:35
Official
Dear Arno Thank you for your posting.

Kindly refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care
Absa
Absa's reply11 Nov 2020, 11:43
Official
Dear Arno Thank you for posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care
AS
Arno S's update18 Nov 2020, 10:06
Reviewer Update
Hi, pls close this account and not paying a cent, struggled to get a pin, went to branch sorted that and then tried to register on the app didnt work then went to branch again to reset me now they said i cant to banking on the app nor internet because i have only a credit card, so how do i see my balances? So please close this account iam not willing to struggle like this.
Absa
Absa's reply18 Nov 2020, 11:24
Official
Dear Arno Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
AS
Arno S's update19 Nov 2020, 10:47
Reviewer Update
Account to be closed by the 23rd!
Absa
Absa's reply19 Nov 2020, 11:25
Official
Dear Arno Thank you for your posting.

Kind regards,Rezona Louw Group Customer Care
AS
Arno S's update23 Nov 2020, 14:35
Reviewer Update
Hallo, please provide feedback if account has been closed?