credit card

I received a statement advising that my credit limit is being reduced. I phoned absa to enquire what the problem is. The card number is different from my card number. The consultant advised that this was an error. I left the matter. Today I received another call to ask why I haven't made a payment for three months, I said not possible as you take it via debit order every month. The consultant said there is no debit order loaded. But my acc is debited monthly. She was not helpful at all and had a attitude<br> She said I have two credit cards that is not possible. This is causing great frustration to me and not my error and I need this to be resolved a.s.a.p.<br> <br> <br> <br> <br>