Credit Card

Good Morning I just want to lay a complain I have been emailing request asking that the insurance benefit please be cancelled on my Husband's account as we have paid the account up to date and we have placed more money into our credit card and still today this have not been cancelled and another premium have been taken of our account. <br> 1st request was sent on the Sent: 23 February, 2016 10:05 AM<br> 2nd request was sent on the 17 March, 2016 10:26 AM<br> 3rd request was sent on the Mon 04-Apr-16 2:10 PM<br> Seems like we just have to close our accounts with Absa and move to another bank as this is the 2nd complain today for Absa 1 personal loan and the other on our credit card. What is going on do they no what they are doing. Urgent response will be appreciate or I will take it to the Ombudsman. Kind Regards Mrs Ferreira