credit card

Iam getting so fed up with this bank I have really no idee why Iam still banking with this bank even when you complain on this platform and get contacted by customer service they dont even remedy the issue today I logged onto my internet banking I had a notification that I can increase my one credit card I did the application I phoned to verify that everything is fine the consultant told my yes the application is sent to the admin department then all od a sudden another consultant calls me to tell me the application is not donr yet so who is doing their jobs and who is not doing their jobs and what excuse will be used this time from the biggest bank in SA to the worst service I geuss even the service at a local shoprite would be much better then absa